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Lowes and Spring Window do not allow you to pick the shipper either. Since they want to play hardball with all this. I also had to say I will then submit a claim with my credit card if they won't give me a refund. I told them have Fedex come pick them up since they caused most of the problems with all this. They requested that I either donate the only two blinds and want me to drive around and take care of that or they wanted me to cut them up and send a picture and then put in my garbage. They sent a replacement and realized they cut the first one wrong and was narrower! Dealing with Lowes escalation department is a joke and they bully consumers when those customers have had it with all the games. I cleaned off the glue but the glue ruined the finish on the vinyl.

On my testing blackout and solar shades I found the blackout had glue on it which made a tearing sound with closing them. The beads get sucked into the clutches way too easily. The Graber brand charges way more than the Bali brand but they use the same parts! The quality control is not great since Spring Window has them made in Mexico and shipped across the border and then uses Fedex zonal shipping which is the cheapest worst black hole shipping method. I waited over and over again for delivery based on Fedex lies. I canceled the order since they could never get it to arrive in full. Lowes staff is sick of the complaints regarding Fedex too but execs at Lowes still support these brands. They use cheapo Fedex whose Troutdale hub is a black hole for anything shipped.

I just went thru a mess with Bali and Graber both owned by Spring Window.

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